Hi, I'm Spencer.
Product & Service Designer
With over 8 years in the design industry, I have a broad skillset across research, design and experience strategy.
I love working with people to develop my toolbox full of human-centered design practices, frameworks and skills to help me solve wicked problems and inspire creativity.
Featured Case Studies
Select projects highlighting my range of skills across multiple facets of the experience and design fields.
Transforming the End-to-End Healthcare Experience
At Optum, I lead service design and experience strategy initiatives across a complex healthcare ecosystem serving over 130 million consumers.
Driving Retail Innovation Through Experience Research
A snapshot of my work at Best Buy leading research on tools and services used by in-store associates to support customer-driven sales operations.
Empowering Patients Through Digital Health Management
A project developing a medical application that simplifies the process of tracking symptoms and managing chronic pain.
Want to check out more projects?
Contact
I'm always looking to connect with others. Feel free to reach out if you want to collaborate on a project or have any questions about myself or my work.
