Care Chronicle

Client: Rowen Berry of HealthPartners - Park Nicollet

Brief: A medical application that simplifies the process of tracking symptoms and managing chronic pain. Our team researched and designed an iOS prototype of the application Care Chronicle to address migraines, with the flexibility to be extended towards managing other chronic pain in future iterations. The app is intended to be administered through health provider systems.

Research Methods:  User Interviews | Usability Testing | Kano Analysis | Card Sorting | Diary Study

Design Tools:  Sketch App | Google Sheets | Axure RP | coggle.it | Optimal Workshop | Adobe Creative Suite

Opportunities:

• Create an application from scratch to aid in managing chronic pain (starting with migraines) for HealthPartners.

• Digitize the currently pen and paper process of journaling data for migraine patients.

• Provide customized support for patients.

• Capitalize on the ability for the device to use data insights to aid in self-management of chronic conditions.

Recommendations:

• Create an application that allows the user to capture a migraine with a time stamp, and allow them to further add information at a later time if they would like.

• Establish daily evaluation of the patients condition to promote preventative behavior and learning patterns.

• Provide several opportunities for personalized customization per user, and a symptom evaluation process that can be applied to other chronic illnesses in the future.

• Include features that help educate the user, keep track of medicine, and the ability to keep notes for more meaningful follow-up visits with the doctor.

Future Goals:

• Refine the usability of the application through more user testing and evaluations.

• Work with practitioners and providers to hone in the information that is relevant to their dashboard experience.

Dashboard Design

Empowering users with health data

Transparency and healthcare

This application is focused heavily on developing healthy and mindful behavior in patients, as well as empowering them to think about their wellness in a holistic fashion. With several dashboards to view and filter historical data, users can have more intelligent and prepared visits with their practitioners. The health provider dashboard allows the provider to see information that the patients are willing to share. This develops trust through a sense of transparency and a collaborative approach to a patients well-being and health care.

Features and Addressing User Goals

This section outlines key features in our prototype that meet the needs of both the users and other stakeholders, determined through our research. Our team identified 3 primary phases in which users manage their symptoms: identify, treat, and evaluate.

IDENTIFY: The user is prompted daily to track information that is relevant to their needs, determined by both the patient and doctor. This helps identify triggers and provide a baseline to compare treatment efficacy.

TREAT: The medication tracker allows patients to easily keep track of their medicine while providing necessary information. The care plan is a customized treatment plan to provide education and actionable steps to manage their symptoms. 

EVALUATE: The dashboards provide feedback and a historical visualization of health data for the user to explore and provide insights into their symptoms and triggers.

Research

Interview and Card Sorting Synthesis

Kano Survey recommendations

A kano survey was used to gain an understanding of how users felt about potential features. Recommendations on features to pursue were synthesized from the following results.

Persona development

My Contributions

Research Protocols | Research Synthesis | Information Architecture | Journey Mapping | Dashboard Design

The Care Chronicle Design Team